Legal
Cancellation Policy
Twenty-four hours notice, and there is no charge.
How cancellations, reschedules and make-up sessions work at RisingMinds.
Last updated: 14 September 2026
Every session is a reserved place with a specific teacher. This policy keeps things fair for families and lets us give a cancelled spot to another student in time.
1. Notice period
Please give us at least 24 hours notice to cancel or reschedule a session. With that notice there is no charge and no lost session.
2. Late cancellations and no-shows
Sessions cancelled with less than 24 hours notice, and sessions a student does not attend, are charged in full and cannot be made up. The teacher has already prepared and the place cannot be reallocated.
3. Make-up sessions
Where notice is given on time, we offer one make-up session per student per term, subject to availability. Make-up sessions are scheduled within the same term and cannot be carried forward, transferred or exchanged for a refund.
4. Illness and emergencies
Please keep unwell children at home. Where a child is sick or a family emergency happens, contact us as soon as you can and we will use our discretion - we would rather be reasonable than rigid.
5. Late arrivals
Sessions start and finish at the scheduled time. If a student arrives late, we use the time remaining and the session is charged in full.
6. Cancellations by RisingMinds
If we need to cancel a session - for teacher illness, a venue issue or anything else - we will tell you as early as possible and either reschedule it or credit the session to your account.
7. Assessments and trial tests
Assessment and trial test bookings follow the same 24 hour rule. Trial test papers are prepared and marked for a specific sitting, so a missed sitting cannot be transferred to a later date.
8. Public holidays and school breaks
We do not run sessions on public holidays and these are not charged. Holiday programs are scheduled and confirmed separately each term.
9. Withdrawing from a program
To withdraw from a program, email us with at least two weeks notice. Fees for sessions already delivered, and for sessions within the notice period, remain payable. Any remaining prepaid balance is refunded.
10. How to let us know
Email info@risingminds.au with the student's name, the session date and time. A cancellation is only confirmed once we have replied.
11. Your consumer rights
This policy does not limit any rights you have under the Australian Consumer Law.
Something come up? Email info@risingminds.au as early as you can and we will find another time. See also our Terms of Service.
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